Organizational Classification Chart

The 5 classes of organizations:
- Government of Ontario and the Legislative Assembly
  
  Includes every ministry of the Government of Ontario, the Office of the Premier, and the Legislative Assembly including constituency offices of the members of the Assembly.
- Large designated public sector organization
  
  A designated public sector organization^* with 50 or more employees ( such as municipalities, hospitals, universities, colleges of applied arts and technology, district school boards , and organizations that provide public transportation )
- Small designated public sector organization
  
  A designated public sector organization^* with one to 49 employees ( such as the Ontario Office of the Fairness Commissioner and some municipalities ) .
- Large organization
  
  A private or not - for - profit organization that provides goods, services or facilities to the public or to other organizations and has 50 or more employees in Ontario. It does not include the Government of Ontario, Legislative Assembly, or designated public sector organizations .
- Small organization
  
  A private or not - for - profit organization that provides goods, services or facilities to the public or to other organizations and has one to 49 employees in Ontario. It does not include the Government of Ontario, Legislative Assembly, or designated public sector organizations .

^* Designated public sector organization Refers to organizations listed in Schedule 1 (Broader Public Sector) of the Integrated Accessibility Standards Regulation. These organizations include hospitals, universities, colleges of applied arts and technology, district school boards, and organizations that provide public transportation.

Designated public sector also means every municipality and every person or organization listed in Column 1 of Table 1 of Ontario Regulation 146/10, of the Public Service of Ontario Act, 2006

Who Must Be Trained and When

The following people must be trained on serving customers with disabilities:

all employees and volunteers (paid and unpaid, full-time, part-time and contract positions).
anyone involved in developing your organization’s policies (including managers, senior leaders, directors, board members and owners).
anyone who provides goods, services or facilities to customers on your organization’s behalf (such as external contact centres or facilities management companies).

Refers to rooms or spaces used to provide a service, such as a stadium or banquet hall. It does not refer to the physical structure of a building.opens in a new window

Training must be completed as soon as possible after an employee or volunteer joins your organization.

Training must also be provided when there are any changes to your organization’s accessible customer service policies.

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Who Must Be Trained and When

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