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  1. IntroductionTab through to explore the different topics in this section.
  2. The RequirementsTab through to explore the different topics in this section.
  3. Serving People With DisabilitiesTab through to explore the different topics in this section.
  4. SummaryTab through to explore the different topics in this section.
  1. Organizational Classification Chart

    The 5 classes of organizations:

    • Includes every ministry of the Government of Ontario, the Office of the Premier, and the Legislative Assembly including constituency offices of the members of the Assembly.

    • A designated public sector organization* with 50 or more employees ( such as municipalities, hospitals, universities, colleges of applied arts and technology, district school boards , and organizations that provide public transportation )

    • A designated public sector organization* with one to 49 employees ( such as the Ontario Office of the Fairness Commissioner and some municipalities ) .

    • A private or not - for - profit organization that provides goods, services or facilities to the public or to other organizations and has 50 or more employees in Ontario. It does not include the Government of Ontario, Legislative Assembly, or designated public sector organizations .

    • A private or not - for - profit organization that provides goods, services or facilities to the public or to other organizations and has one to 49 employees in Ontario. It does not include the Government of Ontario, Legislative Assembly, or designated public sector organizations .

* Designated public sector organization Refers to organizations listed in Schedule 1 (Broader Public Sector) of the Integrated Accessibility Standards Regulation. These organizations include hospitals, universities, colleges of applied arts and technology, district school boards, and organizations that provide public transportation.

Designated public sector also means every municipality and every person or organization listed in Column 1 of Table 1 of Ontario Regulation 146/10, of the Public Service of Ontario Act, 2006

People with Mental Health Disabilities

Did you know that one in five Canadians will experience a mental health disability at some point in their lives?

Mental health disability is a broad term for many disorders that can range in severity. A person with a mental health disability may experience depression or acute mood swings, anxiety due to phobias or panic disorder, or hallucinations. It may affect a person’s ability to think clearly, concentrate or remember things.

You may not know someone has this disability unless you are told. Stigma and lack of understanding are major barriers for people with mental health disabilities.

Tips:

  • If you sense or know that a customer has a mental health disability, treat them with the same respect and consideration you have for everyone else.
  • Be confident, calm and reassuring.
  • Listen carefully, and work with the customer to meet their needs. For example, acknowledge that you have heard and understood what the person has said or asked.
  • Respect your customer’s personal space.
  • Limit distractions that could affect your customer’s ability to focus or concentrate. For example, loud noise, crowded areas and interruptions could cause stress.
  • Respond to the person’s immediate behaviour and needs. Don’t be confrontational. If needed, set limits with the person as you would others. For example, “If you scream, I will not be able to talk to you.”
 
 

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