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  1. IntroductionTab through to explore the different topics in this section.
  2. The RequirementsTab through to explore the different topics in this section.
  3. Serving People With DisabilitiesTab through to explore the different topics in this section.
  4. SummaryTab through to explore the different topics in this section.
  1. Organizational Classification Chart

    The 5 classes of organizations:

    • Includes every ministry of the Government of Ontario, the Office of the Premier, and the Legislative Assembly including constituency offices of the members of the Assembly.

    • A designated public sector organization* with 50 or more employees ( such as municipalities, hospitals, universities, colleges of applied arts and technology, district school boards , and organizations that provide public transportation )

    • A designated public sector organization* with one to 49 employees ( such as the Ontario Office of the Fairness Commissioner and some municipalities ) .

    • A private or not - for - profit organization that provides goods, services or facilities to the public or to other organizations and has 50 or more employees in Ontario. It does not include the Government of Ontario, Legislative Assembly, or designated public sector organizations .

    • A private or not - for - profit organization that provides goods, services or facilities to the public or to other organizations and has one to 49 employees in Ontario. It does not include the Government of Ontario, Legislative Assembly, or designated public sector organizations .

* Designated public sector organization Refers to organizations listed in Schedule 1 (Broader Public Sector) of the Integrated Accessibility Standards Regulation. These organizations include hospitals, universities, colleges of applied arts and technology, district school boards, and organizations that provide public transportation.

Designated public sector also means every municipality and every person or organization listed in Column 1 of Table 1 of Ontario Regulation 146/10, of the Public Service of Ontario Act, 2006

People with Hearing Loss

Person with hearing loss

People who have hearing loss may identify in different ways. They may be deaf, oral deaf, deafened, or hard of hearing. These terms are used to describe different levels of hearing or the way a person’s hearing was diminished or lost.

A person with hearing loss might use a hearing aid, an amplification device or hearing ear dog. They may have preferred ways to communicate, for example, through sign language, by lip reading or using a pen and paper.

Tips:

  • Once a customer has self-identified as having hearing loss, make sure you face the customer when talking and that you are in a well-lit area so the person can see you clearly.
  • As needed, attract the person’s attention before speaking. Try a gentle touch on the shoulder or wave of your hand.
  • Maintain eye contact. Use body language, gestures and facial expression to help you communicate.
  • If the person uses a hearing aid, reduce background noise or if possible, move to a quieter area.
  • Don’t assume that the customer knows sign language or reads lips.
  • If necessary, ask if another method of communicating would be easier (for example, using a pen and paper).
  • When using a sign language interpreter, look and speak directly to the customer, not the sign language interpreter. For example, say “What would you like?” not “Ask her what she’d like.”
Describes a person who has severe to profound hearing loss, with little or no remaining hearing. Some use sign language, such as American Sign Language (ASL), to communicate. Others use speech to communicate using their remaining hearing and hearing aids, technical devices, cochlear implants, and/or lip reading (also known as speech reading).

[Adapted from Canadian Hearing Society online glossary]
Describes a person who has severe to profound hearing loss. Most use speech to communicate, using remaining hearing and hearing aids, communication devices or cochlear implants, and lip reading (also known as speech reading). Some use sign language.

[Adapted from Canadian Hearing Society online glossary]
Describes a person who grows up hearing or hard of hearing and experiences profound hearing loss slowly or suddenly. The person may use speech with visual cues such as captioning or computerized note-taking, lip reading (also known as speech reading) or sign language.

[Adapted from Canadian Hearing Society online glossary]
Describes a person who has hearing loss ranging from mild to severe, and occasionally profound. They use remaining hearing and speech to communicate. The person may supplement communication by lip reading (also known as speech reading), hearing aids, sign language and/or communication devices. [Adapted from Canadian Hearing Society online glossary]
 
 

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