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Module Topics

  • Who Must Be Trained and When
  • What the Accessible Customer Service Training Must Cover
  • Purpose of the Accessibility for Ontarians with Disabilities Act, 2005
  • Customer Service Standard – The Requirements
  • Serving People with Disabilities - Introduction
  • Serving People Who Have Various Types of Disabilities
  • Serving People Who Use Service Animals
  • Serving People with a Support Person
  • Serving People Who Use Assistive Devices
  • Serving People with Disabilities – At Home or Over the Phone
  • If There Are Difficulties Accessing Your Goods, Services or Facilities
  • Summary

This module will take you approximately 30-40 minutes to complete.