Module Topics
- Who Must Be Trained and When
- What the Accessible Customer Service Training Must Cover
- Purpose of the Accessibility for Ontarians with Disabilities Act, 2005
- Customer Service Standard – The Requirements
- Serving People with Disabilities - Introduction
- Serving People Who Have Various Types of Disabilities
- Serving People Who Use Service Animals
- Serving People with a Support Person
- Serving People Who Use Assistive Devices
- Serving People with Disabilities – At Home or Over the Phone
- If There Are Difficulties Accessing Your Goods, Services or Facilities
- Summary
This module will take you approximately 30-40 minutes to complete.