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Serving People with Disabilities - Introduction

Serving People with Disabilities - Introduction

Openly communicating and responding to your customers’ needs is the key to excellent customer service for all.

Accessible customer service is about:

  • not making assumptions about what a person can or cannot do because of their disability
  • inclusion – making everyone feel welcome and included
  • understanding that people with disabilities may have different needs

Serving customers with disabilities is also about showing sensitivity and respect. A good starting point is using appropriate language and terminology.

Now, let’s take a look at tips and good practices for serving people with different types of disabilities.