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  1. IntroductionTab through to explore the different topics in this section.
  2. The RequirementsTab through to explore the different topics in this section.
  3. Serving People With DisabilitiesTab through to explore the different topics in this section.
  4. SummaryTab through to explore the different topics in this section.
  1. Organizational Classification Chart

    The 5 classes of organizations:

    • Includes every ministry of the Government of Ontario, the Office of the Premier, and the Legislative Assembly including constituency offices of the members of the Assembly.

    • A designated public sector organization* with 50 or more employees ( such as municipalities, hospitals, universities, colleges of applied arts and technology, district school boards , and organizations that provide public transportation )

    • A designated public sector organization* with one to 49 employees ( such as the Ontario Office of the Fairness Commissioner and some municipalities ) .

    • A private or not - for - profit organization that provides goods, services or facilities to the public or to other organizations and has 50 or more employees in Ontario. It does not include the Government of Ontario, Legislative Assembly, or designated public sector organizations .

    • A private or not - for - profit organization that provides goods, services or facilities to the public or to other organizations and has one to 49 employees in Ontario. It does not include the Government of Ontario, Legislative Assembly, or designated public sector organizations .

* Designated public sector organization Refers to organizations listed in Schedule 1 (Broader Public Sector) of the Integrated Accessibility Standards Regulation. These organizations include hospitals, universities, colleges of applied arts and technology, district school boards, and organizations that provide public transportation.

Designated public sector also means every municipality and every person or organization listed in Column 1 of Table 1 of Ontario Regulation 146/10, of the Public Service of Ontario Act, 2006

Summary

You have now completed the Customer Service Standard module.

Module Topics

You have learned about:

  • the purpose of the Accessibility for Ontarians with Disabilities Act, 2005
  • the requirements of the Customer Service Standard
  • tips on interacting with people with various types of disabilities
  • tips on interacting with people who use an assistive device or require the assistance of a service animal or support person
  • what to do if a customer with a disability is having difficulty accessing your organization’s goods, services or facilities

If there are any areas that you need to repeat, take the time now to review and ask yourself:

  • What have I learned about serving customers with disabilities?
  • What will I do differently from now on?

If you are required to provide confirmation of your training covered in this module, a sample completion certificate which you can sign and date is provided on the accessforward.ca opens in a new window website.

AccessForward cannot certify completion. It is the responsibility of the individual to certify that they have completed the module content.

Certificate
 
 

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Government of Ontario Curriculum Services Canada / Service des programmes d'études Canada

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