Organizational Classification Chart

The 5 classes of organizations:
- Government of Ontario and the Legislative Assembly
  
  Includes every ministry of the Government of Ontario, the Office of the Premier, and the Legislative Assembly including constituency offices of the members of the Assembly.
- Large designated public sector organization
  
  A designated public sector organization^* with 50 or more employees ( such as municipalities, hospitals, universities, colleges of applied arts and technology, district school boards , and organizations that provide public transportation )
- Small designated public sector organization
  
  A designated public sector organization^* with one to 49 employees ( such as the Ontario Office of the Fairness Commissioner and some municipalities ) .
- Large organization
  
  A private or not - for - profit organization that provides goods, services or facilities to the public or to other organizations and has 50 or more employees in Ontario. It does not include the Government of Ontario, Legislative Assembly, or designated public sector organizations .
- Small organization
  
  A private or not - for - profit organization that provides goods, services or facilities to the public or to other organizations and has one to 49 employees in Ontario. It does not include the Government of Ontario, Legislative Assembly, or designated public sector organizations .

^* Designated public sector organization Refers to organizations listed in Schedule 1 (Broader Public Sector) of the Integrated Accessibility Standards Regulation. These organizations include hospitals, universities, colleges of applied arts and technology, district school boards, and organizations that provide public transportation.

Designated public sector also means every municipality and every person or organization listed in Column 1 of Table 1 of Ontario Regulation 146/10, of the Public Service of Ontario Act, 2006

If There Are Difficulties Accessing Your Goods, Services or Facilities

If you notice that your customer is having difficulty accessing your goods, services or facilities, a good starting point is to ask “How can I help you?”

Refers to rooms or spaces used to provide a service, such as a stadium or banquet hall. It does not refer to the physical structure of a building.opens in a new window

Often, there are simple solutions. For example,

Your customer uses a wheelchair and cannot enter your shop because of a step at the front door.

You could offer to serve the customer at the door, at another more convenient location, by phone, or by delivery to their home. You might also consider low-cost solutions such as a portable ramp that can be set out at your shop entrance on request and if suitable to the situation.

Your customer with hearing loss has a question.

Ask the customer in writing if using a pen and paper to communicate would be a good way to serve him. Remember, if you’re discussing confidential information, offer to return the notes to the customer or to destroy them.

Your customer can’t reach some of your products because the displays or shelves are too high to reach from their scooter.

Offer to bring the products to the customer.

The menu cannot be read by a customer with low vision or a learning disability.

Offer to read the menu out loud, or post the menu online so they can access it beforehand.

Your customer has a mental health disability that makes it difficult for her to be in crowded spaces with other people. She explains her disability-related needs when she enters your reception area.

Offer her a place to wait her turn for service in an area apart from other customers.

Your organization doesn’t have automatic door openers.

Be prepared to help open the door.

Your customers are your best source for information about their needs. Being flexible and open to suggestions will help to create a good customer experience. A solution can be simple and the customer will likely appreciate your attention and consideration.

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