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  1. IntroductionTab through to explore the different topics in this section.
  2. The RequirementsTab through to explore the different topics in this section.
  3. Serving People With DisabilitiesTab through to explore the different topics in this section.
  4. SummaryTab through to explore the different topics in this section.
  1. Organizational Classification Chart

    The 5 classes of organizations:

    • Includes every ministry of the Government of Ontario, the Office of the Premier, and the Legislative Assembly including constituency offices of the members of the Assembly.

    • A designated public sector organization* with 50 or more employees ( such as municipalities, hospitals, universities, colleges of applied arts and technology, district school boards , and organizations that provide public transportation )

    • A designated public sector organization* with one to 49 employees ( such as the Ontario Office of the Fairness Commissioner and some municipalities ) .

    • A private or not - for - profit organization that provides goods, services or facilities to the public or to other organizations and has 50 or more employees in Ontario. It does not include the Government of Ontario, Legislative Assembly, or designated public sector organizations .

    • A private or not - for - profit organization that provides goods, services or facilities to the public or to other organizations and has one to 49 employees in Ontario. It does not include the Government of Ontario, Legislative Assembly, or designated public sector organizations .

* Designated public sector organization Refers to organizations listed in Schedule 1 (Broader Public Sector) of the Integrated Accessibility Standards Regulation. These organizations include hospitals, universities, colleges of applied arts and technology, district school boards, and organizations that provide public transportation.

Designated public sector also means every municipality and every person or organization listed in Column 1 of Table 1 of Ontario Regulation 146/10, of the Public Service of Ontario Act, 2006

What the Accessible Customer Service Training Must Cover

This module covers these required training topics:

  • purpose of the Accessibility for Ontarians with Disabilities Act, 2005
  • overview of the requirements of the Customer Service Standard
  • how to interact with people with various types of disabilities
  • how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person
  • what to do if a person with a disability is having difficulty accessing your organization’s goods, services or facilities

These required training topics are unique to each organization and are not covered in this module, but you need to know about:

  • your organization’s policies on providing accessible customer service
  • how to use any equipment or devices available in your organization that can help to provide goods, services or facilities to people with disabilities
Refers to rooms or spaces used to provide a service, such as a stadium or banquet hall. It does not refer to the physical structure of a building.opens in a new window
A person who accompanies a person with a disability to help with communication, mobility, personal care, medical needs, or with access to goods, services or facilities.
 
 

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