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  1. IntroductionTab through to explore the different topics in this section.
  2. The RequirementsTab through to explore the different topics in this section.
  3. Serving People With DisabilitiesTab through to explore the different topics in this section.
  4. SummaryTab through to explore the different topics in this section.
  1. Organizational Classification Chart

    The 5 classes of organizations:

    • Includes every ministry of the Government of Ontario, the Office of the Premier, and the Legislative Assembly including constituency offices of the members of the Assembly.

    • A designated public sector organization* with 50 or more employees ( such as municipalities, hospitals, universities, colleges of applied arts and technology, district school boards , and organizations that provide public transportation )

    • A designated public sector organization* with one to 49 employees ( such as the Ontario Office of the Fairness Commissioner and some municipalities ) .

    • A private or not - for - profit organization that provides goods, services or facilities to the public or to other organizations and has 50 or more employees in Ontario. It does not include the Government of Ontario, Legislative Assembly, or designated public sector organizations .

    • A private or not - for - profit organization that provides goods, services or facilities to the public or to other organizations and has one to 49 employees in Ontario. It does not include the Government of Ontario, Legislative Assembly, or designated public sector organizations .

* Designated public sector organization Refers to organizations listed in Schedule 1 (Broader Public Sector) of the Integrated Accessibility Standards Regulation. These organizations include hospitals, universities, colleges of applied arts and technology, district school boards, and organizations that provide public transportation.

Designated public sector also means every municipality and every person or organization listed in Column 1 of Table 1 of Ontario Regulation 146/10, of the Public Service of Ontario Act, 2006

Recap – General Tips

Here are some general tips to keep in mind when serving people with disabilities:

  • Ask before you help. Don’t assume the person needs it.
  • If you're not sure what to do, ask your customer, “How can I help you?” Your customer knows if they need help and how you can provide it.
  • Don’t make assumptions about the type of disability a person has or about what accommodation needs they may have. Your assumptions may be wrong.
  • Some disabilities are not visible and customers are not required to tell you about their disabilities.
  • Speak directly to your customer, not to their support person or companion.
  • Take the time to get to know your customer’s needs and focus on meeting those needs just as you would with any other customer.
  • Listen carefully. If you’re not sure what your customer is saying, confirm by summarizing or repeating what was said to you, or politely ask them to repeat it.
  • Be patient. People with some kinds of disabilities may take a little longer to respond or do things.
  • Use appropriate language and terminology when referring to people with disabilities.
 
 

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Developed by Learnography (formerly known as Curriculum Services Canada) with support from the Government of Ontario.

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