Organizational Classification Chart

The 5 classes of organizations:
- Government of Ontario and the Legislative Assembly
  
  Includes every ministry of the Government of Ontario, the Office of the Premier, and the Legislative Assembly including constituency offices of the members of the Assembly.
- Large designated public sector organization
  
  A designated public sector organization^* with 50 or more employees ( such as municipalities, hospitals, universities, colleges of applied arts and technology, district school boards , and organizations that provide public transportation )
- Small designated public sector organization
  
  A designated public sector organization^* with one to 49 employees ( such as the Ontario Office of the Fairness Commissioner and some municipalities ) .
- Large organization
  
  A private or not - for - profit organization that provides goods, services or facilities to the public or to other organizations and has 50 or more employees in Ontario. It does not include the Government of Ontario, Legislative Assembly, or designated public sector organizations .
- Small organization
  
  A private or not - for - profit organization that provides goods, services or facilities to the public or to other organizations and has one to 49 employees in Ontario. It does not include the Government of Ontario, Legislative Assembly, or designated public sector organizations .

^* Designated public sector organization Refers to organizations listed in Schedule 1 (Broader Public Sector) of the Integrated Accessibility Standards Regulation. These organizations include hospitals, universities, colleges of applied arts and technology, district school boards, and organizations that provide public transportation.

Designated public sector also means every municipality and every person or organization listed in Column 1 of Table 1 of Ontario Regulation 146/10, of the Public Service of Ontario Act, 2006

Serving People with Disabilities – At Home or Over the Phone

The following are good practices that can apply to all customers;

Tips for providing at-home service:

Don’t arrive unexpectedly. Confirm your arrival time in advance.
Respect requests made by a customer with a disability to accommodate their needs. For example, a person with an environmental sensitivity may require that you refrain from wearing scented products in their home.
Be patient. You may need to wait a few moments for your customer to open the door.
Introduce yourself. Some customers may not be able to read identification cards and may want you to use a password. Check before you visit.
Keep your customer informed of what you’re doing.
Make sure that you leave the home exactly as it was when you arrived. For example, someone with vision loss will expect that their furniture is in the same place and could trip if you’ve moved the sofa.

Tips for providing over-the-phone service:

Speak naturally, clearly and directly.
Focus on what the customer is saying. Don’t interrupt or finish your customer’s sentences. Give your customer time to explain or respond.
If you’re not sure what is being said to you, politely ask the customer to repeat what they said, or repeat or rephrase what you heard them say and ask if you have understood correctly.
If the customer is using an interpreter or a telephone relay service, speak naturally to the customer, not to the interpreter.
If you encounter a situation where, after numerous attempts, you and your customer cannot communicate with each other, consider making alternate arrangements that may work best for them.

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Serving People with Disabilities – At Home or Over the Phone

Tips for providing at-home service:

Tips for providing over-the-phone service:

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